About Us

How to use this website


The aim of this website is to provide you with the information to ‘self-manage’ your diabetes care as much as possible. Clearly there are some aspects of diabetes where you will require individual guidance from your doctor or diabetes nurse. However, many of the day-to-day problems can be safely addressed by yourself with a better understanding of diabetes.

Too much information!

This website has about 200 articles and you are not going to want to read all of them! You may feel overcome by the amount of information contained and consider there is an element of ‘information overload’. For this reason we have used a ‘Frequently Asked Questions’ format which divides the information leaflets into bite sized chunks. This allows you to read as much as or as little as you wish.

How to find information

Computer userThe content on the website has been arranged into 5 main sections listed in a menu bar on the left of your screen: Understanding diabetes, Managing diabetes, Living with diabetes, Complications of diabetes and Information on Drugs. Clicking on each of these menus will open up a sub-menu on the right hand side of your screen. This will contain a comprehensive list of all topics in this section. To navigate back simply click on ‘Home’ or the back button on your browser.

An index of all topics in alphabetical order is accessible by the ‘index' button at the top right hand corner of your screen.

There is also a search mechanism which will allow you to search the website for a specific word. If you cannot find a specific topic it is possible that it has not been dealt with. Do use the feedback option to let us know of any areas you would like addressed.


We are committed to making this website as accessible as possible for everyone, including  those who have a visual or other form of impairment.

CSS (cascading style sheets) are used in this website for visual presentation of the content and uses relative text sizes throughout. The content of each page is structured so that if a browsing device does not support stylesheets, then the content will still be readable and presented in a logical manner. This approach supports the following features:

Resizable text size

The text size on this site can be made larger (or smaller) by changing your browser options. Alternatively, you can use the link at the top right of each page which will allow you to select a larger text size.

Screen readers

The majority of pages on this site are intended to be compatible with screen readers. By using stylesheets, the content is easier to present on text only devices or devices where stylesheet support is not available.

Tab indexing

If your browser supports tab indexing then you can press the tab key repeatedly to circle through the links on a page in the order in which those links appear on the page.

Printer friendly pages

Most pages on this site can be printed in a user-friendly manner which includes a larger, easier to read font-size and removes extraneous information such as navigational menus.

Standards compliance

The World Wide Web Consortium (W3C) is an organisation that has written a number of standards to encourage the design of websites that are as accessible to as many people as possible. The pages on this website have been designed, where practical, to conform to the priority 1 and 2 guidelines as specified in the W3C Web Content Accessibility Guidelines.

The mark-up of the pages is intended to conform to XHTML 1.0 transitional and validated using the W3C Markup Validation Service.

We welcome any comments you might have about the usability of this website. Please use the feedback form to post your comments.


Feedback is very valuable to us. This website does not receive any funding and is maintained by NHS staff in their spare time. We are a ‘working diabetes unit’ serving a population of about 250 thousand people so we are kept busy. We therefore may not always have the time to write back to you.

Your thoughts and comments are greatly appreciated as this helps us make important changes to the site. To all of you who have taken the time to write in with messages of support – many thanks.

Go to the feedback form.

Specific questions

We do receive from time to time, questions from people all over the world regarding specific issues relating to their treatment. We regret very much that we are unable to respond to such queries. The volume of correspondence is too great for us to cope with and there are also good legal reasons why we cannot give individual medical advice over the internet.

Postscript: was launched at the West Suffolk Hospital on the 14th of November 2002 to coincide with World Diabetes day. Five years later, in November 2007, this website was resigned and relaunched, with the aim of making it easier to use, particularly for people with visual or physical impairments.

The world diabetes day was introduced by the International Diabetes Federation and the World Health Organisation in 1991 as part of a campaign to raise global awareness on diabetes. The 14th of November was chosen because it is the birthday of Frederick Banting, who along with Charles Best, contributed to the discovery of insulin over eighty years ago in 1921. Each year, world diabetes day is centred around a theme or focus of attention.